Senior Customer Success Manager

Overview

As a Senior Enterprise Customer Success Manager at GWI, you own strategic relationships with our largest clients to drive value from our product and data. You’ll collaborate with cross-functional teams to ensure adoption, deliver success plans, and uncover growth opportunities. You’ll shape onboarding and engagement strategies, forecast risks, and advocate for the customer across the business. This role offers a high-impact environment in a collaborative, forward-thinking data tech company with global reach.

Pay / Benefits

• 25 days’ annual leave
• health cash plan
• enhanced family benefits
• carer days
• mental health support
• competitive salary

Responsibilities

• Own and manage relationships with key enterprise clients across the globe
• Consult on solutions to clients’ challenges using GWI data and product
• Create and track success plans to achieve desired outcomes
• Identify growth opportunities with Account Management peers
• Produce and interpret usage reports for accounts
• Collaborate with global teams to improve onboarding, engagement, and project support
• Forecast risk with AMs and develop mitigation plans
• Coordinate with internal teams to deliver custom projects and workshops
• Advocate for customers by feeding back insights to relevant departments

Key requirements

• Experience in a Customer Success or Account Management role
• Strong interpersonal skills and relationship-building abilities
• Strong analytical skills and attention to detail
• Proactive, curious, organized team player with innovative ideas to improve engagement
• Ability to present data with impact and confidence
• Customer-focused mindset with excellent communication
• Proven ability to work autonomously and improve processes
• Well-organized with ability to juggle multiple tasks and deadlines
• Natural ability to adapt to different roles and responsibilities

• Interpersonal skills
• Analytical mindset
• Proactivity
• Intercom
• Salesforce
• Mixpanel

…