Relationship Manager – DC Pensions (Workplace Savings)

Overview

As a Relationship Manager in Marsh Workplace Savings, you will oversee and deepen client relationships, acting as the primary contact and internal voice for Marsh DC. You’ll partner with stakeholders and insurer admins to support governance and service delivery for UK pension arrangements. The role emphasizes proactive client engagement, issue resolution, and collaboration with a high-performing team. This opportunity lets you influence client experiences at scale while supporting growth and best-practice governance.

Pay / Benefits

• professional development opportunities
• hybrid work
• inclusive culture
• career opportunities
• supportive leaders

Responsibilities

• Manage and deepen a portfolio of Marsh Workplace Savings clients, serving as the first point of contact for inquiries and escalations
• Provide governance and oversight support for client UK DC pension arrangements with internal and insurer partners
• Drive client engagement, service delivery, and retention by anticipating needs and resolving issues
• Support growth activities, including pitches and new business opportunities, with UK client travel as needed
• Collaborate within a high-performing Relationship Management team to share best practices and develop the function

Key requirements

• Experience in relationship management, account management, or pensions consulting or similar client-facing role
• Strong knowledge of UK Defined Contribution pensions and workplace pensions landscape
• Experience managing client relationships end-to-end including queries, escalations, and stakeholder management
• Willingness and ability to travel to client sites across the UK

• Client engagement
• Stakeholder management
• Communication
• Governance support for pension schemes
• Contract-based pension arrangements
• Master trust environments

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