UX Researcher – Global E-Commerce (UK)

Overview

In this role you will conduct research to identify product opportunities and inform strategy for TikTok’s e-Commerce experiences. You will work with product, engineering, algorithm, and operations teams to prioritize research in a fast-paced setting. By applying diverse methods, you will translate insights into actionable recommendations that shape user journeys and business outcomes. You will advocate findings through clear reports and presentations, contributing to an innovative, cross-functional product and research culture.

Responsibilities

• Identify product and business opportunities through independent studies and user research
• Collect and analyze user behavior via interviews, field visits, ethnography, surveys, benchmarks, logs, and experiments
• Collaborate with Product, Engineering, Algorithm, and Operations to prioritize research tasks
• Incorporate technical and business requirements into research plans
• Communicate findings to diverse audiences through reports and presentations

Key requirements

• 1+ years of UX Research experience with diverse methods
• Experience exploring end-to-end user journeys and user behaviors within a business context
• Proactive, fast learner with ownership over projects
• Problem-solving using data and creative thinking
• Interest in building a leading design and research community

• data-driven decision making
• collaboration across cross-functional teams
• effective communication and storytelling
• usability studies
• contextual inquiry
• surveys

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