AMS Service Delivery Manager

Overview

In this role, you will lead SAP AMS pre-sales and delivery efforts, shaping value-driven service models and governance for complex SAP engagements. You’ll present transformation roadmaps to senior stakeholders and collaborate with cross-functional teams to win and mobilize AMS deals. You drive continuous service improvement, release governance, and DevOps initiatives within SAP landscapes. This is a chance to influence large-scale SAP AMS programs and contribute to a diverse, inclusive consulting environment.

Pay / Benefits

• flexible work options
• learning and development opportunities
• inclusive work environment
• Disability Confident Committed Employer
• equal opportunities
• wellbeing support

Responsibilities

• Support SAP AMS pre-sales cycles including scoping, effort estimation, and proposal development
• Design value-driven AMS delivery models aligned with client objectives (hybrid, offshore/onshore, outcome-based)
• Present AMS roadmaps and governance to C-suite, program leaders, and procurement
• Create RFP/RFI responses, pricing models, resource pyramids, SLAs, and KPIs for AMS engagements
• Conduct client workshops, fit-gap assessments, and service discovery to identify AMS opportunities
• Collaborate with Sales, Presales, Solution Architects, and Delivery teams to shape winning AMS propositions
• Lead client demos, bid defenses, and orals, articulating AMS value proposition and operating model
• Familiar with competitive landscape to differentiate AMS offerings

Key requirements

• 10+ years of experience in SAP service delivery management & AMS presales or related roles
• Strong understanding of SAP systems (S/4HANA, SAP BTP, SAP Ariba, SAP FSM, ECC6.0)
• Knowledge of ServiceNow; ITIL accreditation or equivalent; SAP RUN methodology expertise

• Leadership
• Problem-Solving
• Communication
• AMS pre-sales and solutioning
• Value-based operating models
• SLA and KPI design

…