Overview
In this role you will promote and apply our Operating Framework and quality management systems, coach teams to raise performance and customer satisfaction, and perform compliance reviews and audits across projects. You will support external certification processes, drive continuous improvement, and share lessons learned to raise industry best practice. You’ll work with project teams and supply chain partners to influence outcomes and help the business achieve quality excellence. This is a chance to shape compliance, improve processes, and make a visible impact on business performance.
Responsibilities
- Promote and support practical application of the Operating Framework and quality management systems
- Coach and influence teams to improve performance, reduce defects, and drive customer satisfaction
- Conduct compliance reviews and internal audits across projects and business activities
- Produce audit reports and support corrective actions through to completion
- Support external certification and surveillance audits
- Identify opportunities to improve processes, procedures, and ways of working
- Share lessons learned and promote industry best practice
- Support teams in maintaining compliance with company, client, and statutory requirements
- Encourage a culture of continuous improvement across the business
Key requirements
- Quality Practitioner (PCQI)
- IRCA Internal Auditor training or equivalent auditing experience
- Knowledge of ISO 9001, ISO 14001 and ISO 45001 management systems
- Experience carrying out audits, compliance reviews, or quality assurance activities
- Excellent communication, analytical, and report-writing skills
- Ability to coach, mentor, and positively influence others
- Strong organisational skills and the ability to manage own workload
- Willingness to travel nationally as required
- Excellent communication
- Analytical thinking
- Coaching and mentoring
- Quality management systems knowledge (ISO 9001, ISO 14001, ISO 45001)
- Internal auditing and compliance reviews
- Audit reporting
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