Developer Experience Engineer

Overview

In this role within DRW’s Developer Experience team in London, you will own and improve firm-wide developer tooling, observability, and build workflows. You will collaborate with trading and engineering teams to scale services, diagnose complex CI workflows, and manage Kubernetes-based infrastructure across cloud and on-prem. You will empower engineers by delivering reliable tooling and self-service docs, while rotating support during UK hours. You will help DRW enhance developer productivity and platform reliability.

Responsibilities

• Collaborate with leaders, trading teams, and developers to scale the engineering population across the company
• Own product and technical delivery of services provided by the Developer Experience team (source control, build artifacts, AI-powered development tools)
• Participate in a scheduled support rotation during UK business hours to maximize tool usage by internal engineers
• Diagnose and resolve intricate CI/build issues during rotations, building relationships with DRW development Teams
• Improve service reliability, performance, and observability of critical infrastructure and tooling
• Work in a hybrid environment (cloud and on-prem) using infra-as-code to manage and scale services
• Educate users, deliver demonstrations, and maintain high-quality self-service documentation

Key requirements

• Strong technical background and ability to influence the software delivery lifecycle
• Excellent written and verbal communication to resonate across teams
• Pragmatic approach balancing immediate needs with long-term sustainability
• Problem solver comfortable with troubleshooting OS issues and designing robust storage solutions
• Experience with CI/CD and removing inefficiencies in development processes
• Self-motivated, curious, collaborative, and committed to learning

• Relationship building
• Strong written communication
• Pragmatism
• Debugging and triaging complex systems
• Terraform for infrastructure as code
• Managing Linux systems (on-prem and cloud)

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