Collections Officer

Overview

In this role you will manage delinquent customer accounts to recover overdue payments while upholding regulatory standards. You will work with Recoveries, Risk and Client Services to resolve complex cases and ensure compliant, fair treatment of customers. You will handle high‑volume conversations and document outcomes, balancing business needs with customer care. This position offers the chance to contribute to effective collections processes within a global financial services provider.

Pay / Benefits

• competitive basic salary
• bonus
• additional benefits

Responsibilities

• Proactively manage late-paying customers through telephone and written communication
• Negotiate repayment arrangements and forbearance solutions where appropriate
• Operate within Consumer Credit Act (CCA) and FCA guidelines
• Ensure all actions adhere to internal policies and regulatory requirements
• Handle sensitive conversations with empathy, balancing customer needs and business objectives
• Provide clear explanations of terms and consequences of non-payment
• Maintain accurate records of all interactions and agreements
• Prepare reports on collections performance and escalate high-risk cases
• Work closely with Recoveries, Risk, and Client Services teams to resolve complex cases

Key requirements

• Strong communication and negotiation skills
• Ability to build and maintain strong relationships and communicate with key interfaces
• Analytical skills
• Client focus
• Negotiation and decision making
• Knowledge of asset finance products and collections processes
• Familiarity with regulatory frameworks (CCA, FCA)
• Ability to manage high-volume workloads under pressure
• Proficiency in MS Office and collections systems

• Strong communication
• Negotiation
• Empathy
• MS Office
• collections systems
• Regulatory knowledge (CCA, FCA)

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