Customer Service Manager

Overview

In this role you will lead the performance of your centre, overseeing on-site operations and delivering a world-class customer experience. You will manage a small team, conduct tours, and drive upsells to support centre targets. You will act as a brand ambassador, ensuring high service standards and a welcoming, productive workspace. This position sits at the heart of a growing global network, offering clear promotion paths and a focus on continuous learning.

Pay / Benefits

• induction training
• ongoing learning and development
• promotion prospects
• generous incentives
• flexible, personalised workplace benefits
• sociable hours

Responsibilities

• Manage all on-site operations and performance of the centre
• Address a wide range of challenges and resolve issues
• Provide tours to prospective customers
• Upsell to existing customers
• Ensure customers receive outstanding service and become brand ambassadors

Key requirements

• Experience delivering against targets while leading a small team
• Experience running a high-customer-focus site (e.g., flexible workspace, store, restaurant)
• Customer service and commercial skills
• Mindset: passion, drive, ownership and resilience

• passion
• drive
• resilience
• ownership
• customer focus

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