Digital Customer Success Campaigns Manager

Overview

In this role, you will design and drive data-driven customer lifecycle campaigns for our self-serve base, boosting activation, retention and expansion. You’ll work within the Digital Customer Engagement team to plan strategic campaigns that align with cross-functional goals across Marketing, Product, Sales, Support and Financial Services. You’ll turn performance insights into improvements that deliver measurable impact. This is an opportunity to shape how customers succeed with a fast-growing fintech platform.

Pay / Benefits

• Competitive salary
• Private healthcare for you and your family
• Pension scheme
• Flexible working options including working from home or Marylebone office
• 60 days’ work anywhere
• 25 days off + holidays + extra days off on special occasions (birthday, Christmas Eve, New Year’s Eve)

Responsibilities

• Strategic Campaign Management
• Segmentation & Personalisation
• Cross-Functional Collaboration with Marketing, Product, Sales, Support & Financial Services

Key requirements

• Proactive, hands-on mindset with focus on strategic value creation and continuous improvement
• Passion to deliver best-in-class customer engagement
• Hands-on experience with customer success platforms (e.g. Planhat or similar)
• Hands-on experience with marketing automation/engagement platforms (e.g. Salesforce, Intercom, Zendesk or similar)
• Experience defining customer lifecycle campaigns and programmes in SaaS or digital environments
• Strong understanding of customer segmentation, targeting and personalisation
• Ability to manage multiple campaigns cross-functionally across Marketing, Product, Data and Customer teams
• Ability to analyse campaign performance data and translate insights into improvements
• Experience delivering measurable impact across activation, retention and expansion
• Passion to deliver best-in-class customer experience and engagement

• Proactivity
• Ownership
• Collaboration
• Planhat or similar
• Salesforce
• Intercom

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