Engagement Manager – Sana (London)

Overview

In this role, you own end-to-end customer engagements, guiding Sana’s enterprise deployments from discovery to post-launch optimization. You will align Sana’s capabilities with client strategies, drive adoption, and deliver measurable value through cross-functional collaboration. You’ll work closely with customers and partners to design scalable solutions that impact learning outcomes across industries. This is a purpose-driven opportunity to shape how organizations learn with AI while growing with a globally minded team.

Responsibilities

• Own end-to-end customer engagements and accountable for successful implementation and ongoing value realization
• Lead complex deployments for medium and large enterprise customers from discovery to post-launch optimization
• Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams
• Coordinate internal Sana resources and external partners to meet project objectives
• Build trusted advisor relationships with executive sponsors and key decision makers
• Drive adoption and track KPIs, promoting change readiness and continuous improvement
• Translate business requirements into solution designs in collaboration with Solution Engineering and Product
• Collaborate with Sales to scope engagements and ensure smooth pre-sales to delivery transitions
• Provide structured feedback to Product and Engineering from deployment learnings
• Manage third-party partners or vendors and ensure overall outcomes
• Facilitate executive readouts and align Sana’s roadmap with customer priorities

Key requirements

• 5–8 years of progressively responsible experience in enterprise software implementation, management consulting, or customer success/professional services (for P3-P4)
• Experience leading complex implementation projects in medium or large enterprises with scope, budget, and stakeholder management responsibilities
• Strong communication and presentation skills for engagements with C-level and senior stakeholders

• curiosity and continuous learning
• strong communication and presentation skills
• relationship-building and cross-functional collaboration
• enterprise software implementation
• project and program management
• stakeholder management

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