Change Delivery Manager

Overview

In this role you will lead end-to-end business change initiatives within an established Insurance business. You’ll connect strategy to delivery, coordinating across cross-functional and international teams to achieve meaningful outcomes. You shape new ways of working and drive delivery performance with strategic and hands-on oversight. You’ll influence change and create structure to bring people together and deliver successful outcomes.

Responsibilities

• Lead end-to-end delivery across business change projects
• Drive business change across technology-focused projects
• Lead planning, tracking, and reporting for senior management
• Coordinate cross-functional teams to meet scope, time, cost, and quality
• Support stakeholders, platform owners, and technical leads to deliver priorities and roadmaps
• Identify and manage risks, budgets, forecasts and overall project performance
• Build strong internal and external relationships to enable delivery

Key requirements

• Experience scoping, planning and delivering business change projects in Insurance, Financial Services or Contact Centre environments
• Proven track record delivering change in technology-focused settings
• Understanding of organizational structures, operating models and ways of working
• Experience across technical, financial, operational and people-related areas
• Experience with budgets, forecasting and cost control
• Experience leading across multiple teams and managing stakeholders
• Confidence to challenge the status quo and drive improvement

• stakeholder management
• leadership
• cross-functional collaboration
• change management
• project planning and reporting
• budgeting and forecasting

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