Technical Service Specialist/Engineer – Midlands

Overview

As a Technical Service Specialist at Abbott, you support Midlands-based customers by installing, upgrading, repairing, and training on diagnostic instruments and software. You will perform installations, IQOQ, PMs, and deinstallations, while guiding customers and Abbott Ambassadors. You’ll conduct site inspections for new contracts and support business reviews, contributing to reliable lab operations. This role combines hands-on technical work with coaching peers and ensuring customer satisfaction in a fast-paced diagnostics environment.

Pay / Benefits

• competitive salaries
• defined contribution pension scheme
• private healthcare
• life assurance
• flexible benefits scheme

Responsibilities

• Install and service diagnostic instruments, AbbottLink, and automation
• Schedule and perform planned maintenance and hardware/software updates
• Execute IQOQ procedures during/after installation
• Provide basic training to customers and Abbott Ambassadors
• Assist with site inspections for new contracts and tender preparations
• Deliver technical coaching and support to other specialists
• Support customer business reviews and issue resolution

Key requirements

• Bachelor’s degree or equivalent experience
• Proven track record in a similar role with customer references
• Strong customer engagement with stakeholders and lab staff
• Excellent product and industry knowledge
• Solid service-delivery process skills
• Strong communication and issue-resolution abilities
• Technical expertise for product line responsibilities
• Experience with analytical tools and software

• strong communication
• customer focus
• training and coaching ability
• AbbottLink
• IQOQ (Installation Qualification Operation Qualification)
• hardware and software upgrade handling

…