Fire Service Engineer

Overview

As a Service Engineer in fire protection, you service and maintain Fire Alarm Systems to industry standards, ensuring reliability and customer satisfaction. You will work in a high‑performing team, identifying issues before they occur and documenting work clearly. This role combines hands-on technical work with client-facing service, offering strong development opportunities and a clear career ladder. You will contribute to safe, compliant building operations while benefiting from comprehensive training and progression options.

Pay / Benefits

• Competitive salary
• Company vehicle, tools, PPE
• 25 days holiday + bank holidays
• Pension matched up to 7%
• Fully funded qualifications and training
• Staff referral bonus up to 2,000

Responsibilities

• Service and maintain Fire Alarm Systems to industry standards
• Identify and rectify problems proactively
• Provide excellent customer service and build effective relationships
• Service devices safely, prioritise jobs and manage time efficiently
• Complete engineer work reports and checklists accurately

Key requirements

• Experience in the Fire industry with repair/maintenance of large systems
• Expert knowledge in mainstream and top end Fire, Gas and Aspirating systems
• Working knowledge of industry standards and troubleshooting
• Previous customer-facing experience
• Full clean driving licence
• Ability to lift and climb ladders, comfortable working at height
• Preferred: 18th edition/NVQ/City and Guilds/BTEC/FIA

• Customer-facing experience
• Strong communication and relationship-building
• Problem-solving and troubleshooting ability
• Fire Alarm Systems expertise
• Repair and maintenance of large fire systems
• Troubleshooting and diagnostic skills

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