Technical Assistance Associate – Spanish speaking

Overview

In this role, you will provide bilingual technical and user support for Interactive Brokers platforms to Spanish-speaking clients. You will collaborate with internal teams to resolve bugs and issues, ensuring prompt, effective solutions. You’ll handle desktop, mobile, and web offerings across Windows, macOS, Linux, Android, and iOS. The position sits within a client-focused team that values analytical problem-solving and initiative, with a clear path to contribute to a leading global brokerage brand.

Pay / Benefits

• Hybrid working model
• Private Medical Insurance
• Group Life Assurance
• Group Income Protection
• Pension scheme
• Discretionary stock grant

Responsibilities

• Provide support to clients via phone, chat, and ticketing channels
• Deliver technical and functional support for IB platforms across desktop, mobile, and web
• Troubleshoot issues on Windows, macOS, Linux, Android, and iOS apps
• Investigate, diagnose, and escalate client-reported problems to appropriate teams
• Manage and improve problem resolution for wide-scale technical issues

Key requirements

• Fluency in English and Spanish (other European languages a plus)
• Bachelor’s degree; technical field preferred
• 2+ years in a client-facing support role
• 2+ years’ experience with Windows and Mac software and connectivity support
• Excellent verbal and written communication; team-oriented
• Experience with support ticketing systems
• Adaptability to a changing technical environment
• Initiative to learn new skills and stay updated on trends
• Passion for solving technical problems
• Experience with financial products and services is a plus

• analytical mindset
• strong communicator
• team collaboration
• Windows
• macOS
• Linux

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