Contract Manager

Overview

As Contract Manager for social housing repairs, voids and disrepair, you will oversee delivery across contracts from Thame, ensuring on-time, safe, and budget-conscious outcomes. You’ll lead operational teams, manage client relationships, and drive performance against KPIs and SLAs. The role blends commercial focus with service excellence, shaping improvements and contract development. This is a hands-on leadership position in a fast-paced environment with opportunities to influence growth and standards.

Pay / Benefits

• 60,000 per annum
• Permanent, full-time
• Immediate start available
• Office-based role in Thame
• 26 days annual leave plus bank holidays
• Supportive and collaborative working environment

Responsibilities

• Manage day-to-day delivery of responsive repairs, voids and disrepair contracts
• Lead and develop operational teams including supervisors, administrators and subcontractors
• Build and maintain relationships with local authority and housing association clients
• Monitor performance against KPIs, SLAs and client expectations
• Control budgets and commercial performance to maximise profitability
• Oversee health and safety compliance and ensure legal/company standards
• Review performance and implement best practices
• Manage subcontractor performance and ensure quality
• Produce operational reports and participate in client review meetings
• Identify service improvements and opportunities for contract development

Key requirements

• Significant experience managing responsive repairs, voids and disrepair contracts
• Strong knowledge of social housing maintenance and property services
• Experience leading operational teams and driving performance
• Excellent budget management and commercial awareness
• Customer-focused with strong client relationship management
• Solid understanding of health and safety legislation and compliance
• Strong organisational and problem-solving abilities
• Excellent communication and leadership skills
• Full UK driving licence

• leadership
• communication
• problem-solving
• budget management
• KPI/SLAt monitoring
• health and safety compliance

…