Enterprise Account Manager

Overview

In this role, you own and grow a portfolio of Matillion customers, converting pay-as-you-go usage into committed annual contracts while turning at-risk accounts into healthy, growing ones. You combine business acumen with technical fluency to diagnose usage and value, guiding cross-functional teams to resolve issues. You work independently to optimize your book, focusing on high-impact accounts and strategic opportunities. This is a chance to shape customer success at a fast-growing AI data automation company and help customers realise measurable value.

Pay / Benefits

• Company Equity
• 30 days holiday + bank holiday
• 5 days paid volunteering leave
• Private Health Insurance
• Life Insurance
• Pension

Responsibilities

• Actively manage a portfolio of customer accounts, tracking usage, health, and commercial status
• Convert flexible billing to committed contracts by building a business case from usage trends and value
• Diagnose reasons for account struggles and design remediation plans with aligned resources
• Proactively monitor early signs of decline and intervene to prevent churn
• Collaborate cross-functionally with technical, support, and product teams to resolve issues and advocate for customers

Key requirements

• Proven book ownership in customer success, account management, or renewals/sales with retention/revenue targets
• Demonstrated ability to close pricing or contract changes, not just present options
• Technical fluency with cloud/SaaS products to diagnose customer issues independently
• Track record of recovering at-risk customer relationships
• CRM discipline with Salesforce or equivalent for pipeline hygiene, forecasting, and reporting

• Organized under high volume
• Direct with customers when needed
• Independent with minimal hand-holding
• Composure under pressure with churn risk
• Cloud/SaaS product fluency
• Salesforce (CRM) proficiency

…