Senior Oracle Service Delivery Manager

Overview

In this role you will lead the end-to-end delivery of Oracle Cloud Managed Services, ensuring value and operational excellence. You’ll act as the customer advocate within Version 1, driving satisfaction, governance, and growth across ERP, HCM, EPM, and SaaS. You will engage with senior stakeholders, oversee service reviews, and guide continual improvement initiatives. This position offers exposure to cutting-edge Oracle Cloud technologies and multi-industry digital transformation programs.

Pay / Benefits

• Quarterly performance-related profit share
• Hybrid/Remote working
• Pension
• Private healthcare
• Life assurance
• Great Place to Work recognition

Responsibilities

• Own end-to-end delivery of Oracle Cloud Managed Services across EBS, ERP, HCM, EPM and related SaaS apps
• Serve as primary customer contact ensuring commitments and business objectives are achieved
• Build and maintain relationships with customer stakeholders as a trusted delivery partner
• Lead Service Review Meetings and present performance, SLAs, risks, and improvements
• Manage escalations, major incidents, risks, and critical issues to resolution
• Drive Continual Service Improvement (CSI) initiatives to boost quality and value
• Provide governance for Oracle SaaS support teams and delivery resources
• Oversee capacity planning, resource management, and forecasting costs and demand
• Collaborate with Oracle practice leadership on delivery strategies
• Monitor service metrics, customer satisfaction, utilisation, and profitability
• Identify opportunities for service expansion and cloud enhancements within accounts
• Ensure ITIL-based and ISO 20000-aligned governance
• Support service transitions for new Oracle Cloud implementations
• Foster knowledge sharing and operational excellence across teams
• Balance Customer Satisfaction, Employee Engagement, and Commercial Performance

Key requirements

• Proven experience delivering customer-first outcomes in ERP transformation and managed services
• Strong leadership to inspire and develop teams
• Commercial acumen with revenue growth experience
• Experience supporting bids, proposals, and service delivery engagements
• Strong analytical and problem-solving capabilities
• Curious mindset with commitment to continuous learning
• Experience in structured, process-driven delivery environments
• Resource management including performance, workload, and knowledge management
• Expertise in financial forecasting for team costs, gross profit, and recurring/project revenues
• Understanding of software configuration and release management
• Excellent verbal and written stakeholder communication
• Self-starter with proactive problem-solving, collaboration and escalation management

• leadership
• communication
• problem-solving
• Oracle Cloud
• EBS
• ERP

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