Company: Goldman Sachs
Location: Birmingham
Job Description:
Overview
In this role you will lead workforce planning and high-volume hiring for Marcus Delivery globally, ensuring adequate resourcing for a fast-growing contact center and fraud operations. You will build and scale teams across India, UK, and US, streamline processes, and position Marcus as an employer of choice. You will partner with cross-functional teams to align hiring with business growth and deliver measurable staffing outcomes that support customer-focused operations.
Pay / Benefits
- wellness programs
- training and development opportunities
- personal finance offerings
- mindfulness programs
- benefits overview in GS culture
Responsibilities
- Develop and maintain short- and long-term workforce plans to meet growth demands
- Identify and implement improvements to forecasting and hiring processes
- Collaborate with Delivery, Finance, Marketing and HCM to align hiring with growth plans and service targets
- Provide regular reporting to senior stakeholders on forecasting, resource plans, and candidate flow
- Manage risk by monitoring blockers and optimizing processes
- Oversee operational process management including system updates, role openings, and sourcing aligned with resource plans
Key requirements
- 5–7 years of experience in managing workforce resource plans with predictive modeling
- 5+ years of leadership experience, including team development
- Project management experience with process design, execution, and KPI reporting
- Experience presenting to senior executives with strong executive presence
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Access)
- Ability to manage multiple projects and meet deadlines
- Self-directed and detail-oriented
- Strong interpersonal and communication skills
- Confident leadership and stakeholder engagement with senior leaders
- Forecasting and resource planning
- End-to-end process design and KPI reporting
- Predictive analytics (SPSS, SAP, R, Python) (preferred)
…
Posted: October 1st, 2026