Sales Advisor – Premium Footwear Brand – London

Overview

In this role, you will deliver an exceptional luxury shopping experience for a premium footwear brand in London, upholding a sophisticated brand image and professional service. You will respond to customer inquiries, build lasting relationships, and nurture loyalty through personal interactions. You’ll actively manage the customer database and drive CRM to support sales performance. Your product knowledge and proactive team spirit will help create a positive, fast-paced store environment. This is an opportunity to contribute to a growing luxury retail business with a strong brand presence.

Responsibilities

• Provide an exceptional customer experience and exceed customer expectations
• Reflect the luxury brand image through professional service
• Respond to customer queries in a professional and timely manner
• Build and maintain relationships with customers to drive sales
• Develop customer loyalty through personal interaction
• Drive CRM at the location and maintain the customer database
• Demonstrate excellent product knowledge to enhance the shopping experience
• Be a proactive team member contributing to a positive work environment

Key requirements

• Minimum 2 years experience in fashion/footwear in a similar role
• Strong clientelling skills
• Ability to create an authentic warm welcome for customers
• Strong brand awareness and ability to protect business strategy and confidential information
• Excellent verbal and written communication and interpersonal skills
• Proactiveness and motivation to grow within the business
• Adaptability and flexibility
• Effective time management skills

• customer-centric
• strong interpersonal skills
• proactive mindset
• CRM usage
• customer loyalty management
• brand protection knowledge

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