Global Key Account Manager

Overview

In this role you will own one of the company’s top global accounts, delivering exceptional service and driving growth. You will coordinate cross-functional teams to meet global logistics requirements for high-value brands. You’ll operate strategically while overseeing day‑to‑day customer activity, with a focus on air freight and premium service. This is a high-visibility role that combines relationship leadership with operational excellence to strengthen strategic partnerships.

Responsibilities

• Manage and develop a portfolio of 1–3 major global key accounts, with a focus on one flagship customer
• Build and maintain senior stakeholder relationships across regional and global customer organisations
• Act as the customer’s trusted advisor for international freight forwarding and logistics requirements
• Drive account growth through strategic account planning and commercial development initiatives
• Lead regular business reviews, performance meetings, and strategic planning sessions
• Coordinate with operational, product, and commercial teams to ensure service excellence and customer satisfaction
• Monitor KPIs, service performance, and contractual commitments, implementing improvement plans where required
• Serve as the escalation point for critical issues and proactively manage customer expectations
• Collaborate with international offices and stakeholders to ensure consistent global account management

Key requirements

• Proven experience in Account management
• Strong background managing a small number of large, complex global accounts
• Demonstrable expertise in air freight, including operational understanding and commercial knowledge
• Experience working with senior-level stakeholders
• Excellent communication, presentation, and relationship management skills
• Flexible and willing to travel internationally as required

• communication
• relationship management
• presentation
• air freight expertise
• international logistics knowledge
• freight forwarding operational understanding

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