Principal Product Manager – KYC/KYB

Overview

As Product Manager for one BOV workstream, you own end-to-end product delivery from discovery to iteration. You will translate complex KYB problems into concrete requirements, set measurable success criteria, and partner across Engineering, Analytics, Compliance, Risk and regional teams to tighten controls while improving customer experience. You’ll build AI-driven and automated foundations in a regulated onboarding domain, balancing risk, efficiency, and scale. This role offers meaningful impact in Wise’s mission to simplify cross-border money movement for businesses.

Pay / Benefits

• RSUs
• Wise Benefits
• base salary 120-148K
• diverse and inclusive culture
• global team exposure
• career progression opportunities

Responsibilities

• Own the product roadmap for a BOV workstream from discovery to launch and iteration
• Identify high-value problems using metrics on friction, cost, review load, risk, regulatory needs, and delivery readiness
• Translate ambiguous KYB problems into clear requirements, launch criteria, success metrics, and learning loops
• Collaborate with Engineering, Analytics/Data Science, Product Compliance, Risk, Operations, regional teams, vendors, and adjacent PMs
• Define launch metrics and guardrails across customer impact, manual review load, operational adoption, control quality, false positives/negatives, auditability, monitoring, and rollback
• Establish feedback loops from agents, QA, assurance, customer outcomes, support contacts, downstream risk signals, and vendor/model performance
• Balance tactical delivery with long-term product foundations

Key requirements

• Product management experience owning complex work from discovery through delivery and measurable outcomes
• Comfort with data-heavy, risk-sensitive, regulated domains (onboarding, payments, compliance, fintech)
• Ability to reason with data and metrics (denominators, baselines, segmentation, data quality, guardrails)
• Ability to translate ambiguous problems into clear requirements, launch criteria, and iteration plans
• Understanding that regulated product delivery requires evidence, auditability, and ownership
• Clear communication, ability to create alignment without formal authority

• Clear communication
• Trade-off transparency
• Cross-functional collaboration
• AI, LLMs, ML models, document intelligence, decisioning systems
• Vendor evaluation and integration
• Automation and workflow optimization

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