Payments Relationship Manager

Overview

In this role you will manage and optimize relationships with external payment providers to secure competitive commercials and unlock feature sets. You’ll be part of the Payments & Compliance team, supporting contract negotiation, issue resolution, and stakeholder management. By coordinating with providers and cross-functional teams, you help align product roadmaps with payments capabilities and drive region-wide performance insights. This is a hands-on role that combines relationship-building with data-driven analysis to shape a scalable payments ecosystem.

Pay / Benefits

• regular bonus
• great pension
• 25 days annual leave plus bank holidays
• wellbeing and development days
• life assurance and income protection
• private healthcare and wellbeing support

Responsibilities

• Develop solid relationships with Payment Providers and Partners
• Set up regular calls and meetings with providers
• Monitor provider performance to identify improvement opportunities
• Gather details of planned development and roadmap items to align with the product roadmap
• Collaborate with other Payments Relationship Managers to produce monthly regional performance packs (deposits, withdrawals, fees) and provide insights to the business
• Input and guidance for ongoing development and updating of standard operating procedures to ensure consistent performance and quality

Key requirements

• Track record of relationship and stakeholder management
• Good understanding of the payments industry
• Experience working cross-functionally with stakeholders of varying seniority
• Data-driven and detail-oriented with proven analytical and problem-solving skills

• Stakeholder management
• Cross-functional collaboration
• Analytical mindset
• Problem-solving
• Payments industry knowledge
• Analytical/data-driven approach

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