Account Manager, Zettle – SMB

Overview

In this role you manage end-to-end commercial relationships with around 250 SMB Zettle merchants, focusing on retention and growth rather to upsell across the PayPal product suite. You act as the single point of contact, driving revenue, pipeline health, and customer value through cross-functional collaboration. You leverage data and AI-powered tools to identify opportunities, reduce churn, and expand usage. This position sits at the intersection of sales, Success, and product, shaping outcomes for a growing merchant base.

Pay / Benefits

• flexible, balanced hybrid work model
• generous paid time off
• healthcare coverage for you and your family
• financial security resources
• mental health support

Responsibilities

• Own end-to-end commercial outcomes for 250 SMB Zettle merchants
• Manage and expand relationships with existing merchants
• Collaborate internally to improve process quality and efficiency
• Use data-driven judgment and AI-powered tools to identify retention and growth opportunities
• Deliver monthly revenue targets and maintain pipeline, forecast, and portfolio health
• Coordinate with Customer Success and other teams; maintain strategic account plans with growth ideas for existing users

Key requirements

• 3+ years of relevant experience
• Bachelor’s degree or equivalent
• Proven ownership of customer relationships and commercial outcomes
• Experience retaining and growing existing merchant books via cross-sell/upsell

• problem-solver
• data-driven
• strong collaboration and coordination
• AI-powered tools
• data-driven opportunity ranking
• forecasting and portfolio management

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