Project Manager – Workforce / Payments

Overview

In this role you will lead customer implementations of Papaya EoR and payroll solutions. You will craft detailed project plans, coordinate cross-functional teams, and communicate status to customers and leadership to ensure timely delivery. You will leverage AI-powered workflows to improve project execution and client experience. This position offers visibility into strategic programs and the chance to shape scalable, automated onboarding across a global client base.

Responsibilities

• Manage all phases of customer onboarding with detailed project plans, schedules, timelines, and status reports
• Create, optimize, and drive cross-functional project plans across teams, partners, and customers
• Lead customer interactions and act as primary contact for implementation including meeting agendas and deliverable follow-ups
• Plan and schedule multiple simultaneous customer implementations
• Collaborate with Implementation and Onboarding Managers on delivery within strategic programs
• Monitor program/project performance using appropriate tools and techniques
• Ensure adherence to contractual obligations and timelines; escalate at-risk projects
• Maintain positive customer relations through clear communication and proactive follow-up
• Identify opportunities for value-added services and AI-driven improvements in onboarding and reporting
• Leverage AI/no-code automations to streamline tracking, reporting, and communications
• Participate in internal projects as needed

Key requirements

• 5+ years in Project Management or Senior Project Management
• Experience in regional/global payroll operations
• Experience leading large, multifaceted engagements
• Ability to manage multiple customers and projects simultaneously
• Strong internal communication across diverse groups (CS, Sales, Legal, Product, Operations, Finance)
• Initiative to drive improvements internally and with customers
• Hands-on experience building AI-powered workflows or no/low-code automations
• Experience creating AI-driven workflows integrated into project management processes
• Ability to identify opportunities for AI adoption to improve visibility, scalability, and customer experience

• strong communication
• cross-functional collaboration
• proactive problem-solving
• AI-powered workflows
• no/low-code automations
• project management tools and reporting

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