Senior Accounts Manager – Payments Sector

Overview

In this remote Senior Account Manager role, you will oversee a portfolio of the company’s largest clients in the payments space. You will grow revenue through organic growth, upsell and cross-sell, and strategic account planning, aligning client needs with the product suite. The position requires strong commercial acumen and cross-functional collaboration with Risk, Compliance and Product. You will mentor colleagues and contribute to value propositions and customer feedback at events, within a fast-growing fintech environment.

Pay / Benefits

• rapidly scaling eCommerce business
• Flexible home working
• Health and Wellbeing ethos
• Family friendly enhanced benefits/policies
• Pension, Healthcare, Life Assurance
• Social events and team building

Responsibilities

• Act as first point of contact for key accounts and understand their roadmaps
• Create and execute strategic account plans to cultivate long-term, profitable relationships
• Identify and develop cross-sell opportunities within the account portfolio
• Develop and present new value propositions to clients
• Conduct quarterly business reviews to assess performance and opportunities
• Maintain up-to-date CRM data to monitor key accounts and targets
• Collaborate with internal teams (Risk, Compliance, Product) to support upselling
• Mentor junior team members and share expertise
• Provide training and support on key technology products
• Capture customer feedback to inform Product development
• Attend marketing or industry events and trade shows to strengthen relationships

Key requirements

• Strong track record in account management with demonstrated revenue growth
• Experience managing high-value, premium accounts
• Knowledge of the Payments industry is desirable but not essential
• Team player with ability to build internal and external relationships
• Ability to understand and articulate technical products
• Computer literacy; Salesforce knowledge is desirable but not essential

• strong commercial acumen
• team player
• excellent relationship-building
• consultative approach
• understanding of technical products
• Salesforce knowledge (desirable)

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