Office Technology Product Owner

Overview

In this role you own the office-technology product set, shaping the experience of meeting rooms, print, signage, and related room-booking services. You’ll partner with facilities and agencies to deliver a consistent, modern in-office technology experience while governing third-party delivery and changes. You’ll define roadmaps, standards, and SLAs, balancing user needs, security, and cost to enable efficient collaboration at scale. This is part of WPP’s technology-enabled transformation, driving value for global teams across a hybrid workplace.

Pay / Benefits

• culture of creativity and belonging
• hybrid work model (#LI-Hybrid)
• scale and opportunity to influence projects at industry scale
• challenging and stimulating work
• supportive, inclusive environment

Responsibilities

• Own the roadmap, standards and backlog for meeting rooms, room booking, print and signage
• Drive a consistent, reliable and modern in-office technology experience
• Govern vendor operations and approve change
• Manage hardware standards, lifecycle and refresh
• Partner with facilities and agencies on room and workplace technology
• Prioritise demand and continuous improvement
• Define service outcomes, standards and SLAs for partners
• Govern partner performance, manage demand and escalations
• Own the service roadmap and approve partner-delivered changes before production

Key requirements

• Product/service ownership for meeting-room and office technology
• Microsoft Teams Rooms, AV, signage, print and room-booking platforms
• Hardware lifecycle and standards management
• Vendor governance and SLA management
• Backlog and stakeholder management
• Demonstrable product or service ownership experience for the relevant technology
• Experience governing third-party / managed-service delivery against SLAs
• Relevant certifications and/or degree, or equivalent experience
• Owns the product/service vision, roadmap and backlog
• Balances user experience, security, cost and operational stability in every decision
• Holds delivery partners to account against agreed outcomes and SLAs
• Communicates clearly with both technical and non-technical stakeholders
• Uses data and user feedback to drive continuous improvement

• collaboration
• stakeholder management
• clear communication
• Microsoft Teams Rooms
• AV systems
• signage platforms

…