Operations Manager

Overview

In this senior role, you lead the consultancy division to deliver safe, compliant projects and drive strategic, financial, and client-focused outcomes. You will manage client relationships, forecast resources and costs, and oversee sub-consultants to ensure on-time delivery and high standards. The position combines leadership with a focus on commercial delivery and process improvements. You’ll shape consultancy practice within a growing organisation and help raise industry standards.

Pay / Benefits

• private medical
• generous holiday allowance
• enhanced family policies
• performance-related bonus
• comprehensive benefits package
• team events and recognition schemes

Responsibilities

• Lead consultancy operations aligned with broader objectives
• Own key client relationships as trusted advisor
• Forecast project costs, resources, and milestones (accuracy within 10%)
• Ensure on-time, on-budget, compliant project delivery
• Drive margins and manage sub-consultant input
• Support business development with scope and compliance input
• Negotiate with clients and sub-consultants to demonstrate value
• Select and develop high-performing sub-consultants
• Mentor consultancy staff and manage performance
• Innovate processes to boost efficiency and delivery
• Coordinate with delivery teams through consultancy-to-works transition
• Resolve project challenges to completion
• Produce client reports and maintain CRM records
• Promote consistent project methodologies across consultancy ops

Key requirements

• Background in consultancy or project management within construction, M&E, or fire protection
• Ability to lead strategy and execution from scope to delivery
• Strong commercial awareness and financial acumen
• Excellent communicator with stakeholder influence
• Proactive, solution-focused problem solver
• People management and leadership capability
• Highly organised with a right-first-time approach
• Ambitious, driven, and passionate about best-in-class consultancy
• Drive and resilience to achieve excellence
• Ownership, integrity and accountability
• Positive, collaborative, professional demeanor

• communication skills
• leadership
• problem-solving
• project management
• financial forecasting and budgeting
• CRM systems

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