Senior Product Manager (UK Cards)

Overview

In this role you own and shape the UK Cards product, driving growth and customer value in a fast-moving fintech. You work with engineering, operations, data, finance, and commercial teams to identify problems, validate opportunities, and execute high-impact improvements. You’ll apply product thinking, experimentation, and AI tooling to scale the product and processes. The role offers significant ownership and opportunities to influence product-led growth in one of the UK’s leading fintechs.

Pay / Benefits

• flexible working
• hybrid role with in-office days
• private health cover
• retirement savings plan
• employee referral programme
• in-house meals on in-office days

Responsibilities

• Identify opportunities to improve customer experience, engagement, conversion and business performance
• Design and run experiments across acquisition, onboarding, engagement and retention
• Refine customer journeys and servicing experiences to raise impact
• Prioritize product opportunities using data and customer insights
• Define MVPs and validate ideas before engineering investment
• Collaborate with engineering to deliver high-impact improvements
• Improve internal tooling and operational workflows
• Drive adoption of AI tools across the team (e.g., Claude, Cursor) and support AI-powered customer support
• Coordinate cross-functional initiatives and translate ambiguous problems into actionable plans
• Balance customer outcomes with commercial and operational constraints
• Challenge existing processes to drive simpler, faster, more effective ways of working
• Operate across product, operations, finance, capital markets and customer servicing
• Own cross-functional problem solving and decision making

Key requirements

• 4+ years of experience in product, strategy, consulting, analytics or startup environments
• Experience owning products or growth initiatives
• Strong interest in fintech, lending and technology
• Comfortable working across strategy and execution
• Curious about AI and how new tools can improve product development
• Interested in building and scaling products with real business impact
• Ability to think from first principles and ask high quality questions
• Proven data-driven decision making and pragmatic experimentation
• Excellent communication across technical and non-technical teams
• Ability to operate independently with broad direction

• ownership and execution focus
• curiosity and challenging assumptions
• data-driven decision making
• AI tooling and automation
• data analysis and experimentation
• experience with AI tools (e.g., Claude, Cursor)

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