Account Manager – German Speaking

Overview

In this role you will manage and grow a portfolio of Lightspeed accounts in Germany, acting as the main liaison to maximize value from Lightspeed’s payments, POS, and integrations. You will build lasting relationships, understand each client’s goals, and guide them to adopt advanced Lightspeed solutions. You’ll drive revenue through upsells, cross-sells, and expansions while ensuring high client satisfaction. Join a growth‑minded team with a global footprint and a focus on inclusive, customer-centric service.

Pay / Benefits

• flexible work environment
• performance‑driven culture
• career growth opportunities
• inclusive and barrier-free workplace
• coachable team and collaborative environment

Responsibilities

• Drive adoption of Lightspeed Payments and software solutions across POS products, modules, and integrations
• Serve as primary contact, building trusted, long-term client partnerships and supporting success
• Guide account growth and upgrades, transitioning to advanced solutions as client needs evolve
• Create new revenue opportunities via upsells, cross-sells, and expansions
• Deliver product demos and support adoption to maximize tool usage
• Monitor account performance and metrics such as MRR, NRR, health, and engagement
• Proactively manage churn, resolve issues, and strengthen long-term relationships
• Negotiate and close agreements, achieving renewal, retention, and growth targets
• Contribute to sales and marketing initiatives to boost customer experience and MRR

Key requirements

• Fluency in German
• Proven success in quota-carrying SaaS or technology roles with revenue growth and retention targets
• Ability to identify client challenges, tailor solutions, and deliver long-term value
• Proven trust-building with executive stakeholders and partners
• Understanding of complex business models and data-driven decision making
• Proficient in Salesforce and sales tools for forecasting, pipeline management, and accurate data
• Clear communication, cross-functional influence, and ability to close mutually beneficial agreements
• Ability to manage multiple accounts and thrive in a fast-paced environment

• strong communication
• relationship building
• problem solving
• Salesforce
• forecasting
• pipeline management

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