Head of Service Sales

Overview

In this role you drive profitable growth by expanding revenue from the installed base. You’ll partner with the after-sales team to target high-value customers and design service offerings across agreements, parts, maintenance, upgrades, and modernizations. You’ll blend customer insight with strategic planning and cross-functional collaboration to improve satisfaction and loyalty. This is a hands-on opportunity to shape service strategy in a global packaging business with a local spirit.

Pay / Benefits

• Competitive salary with regular reviews
• 25 days’ holiday plus bank holidays
• Flexible working with annualized hours
• Generous pension scheme with Aviva
• Life assurance 7 x annual salary
• Simply Health medical cashback plan for healthcare costs

Responsibilities

• Identify high-potential customers and execute aftermarket sales strategies to grow revenue
• Maintain and analyze installed base data and customer profiles to target key accounts
• Provide insights, tools, and clear priorities to the after-sales team for revenue alignment
• Build strong relationships with major accounts and coordinate with sales, technical support, and field service
• Monitor service sales, installed base health, and customer satisfaction to refine strategies

Key requirements

• 5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery
• Bachelor in Mechanical Engineering
• Strong knowledge of machines, service requirements, and lifecycle management
• Ability to analyze customer data, identify opportunities, and drive sales growth
• Experience working with cross-functional teams, especially after-sales and service organizations
• Excellent English communication skills (German a plus)
• Willingness to travel for customer visits and team collaboration

• results-oriented
• excellent communication
• cross-functional collaboration
• knowledge of machines and lifecycle management
• data analysis of customer and service history
• ability to translate insights into sales actions

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