Staff Content Designer – Receive

Overview

As a Staff Content Designer at Wise, you will craft clear, engaging experiences for customers receiving money globally. You’ll work with the Receive squad and the Content Guild to design intuitive, AI-enabled content that supports seamless cross-border payments. Your work shapes how users understand and trust millions of transactions, from individuals to enterprises. This role offers the chance to influence product quality and brand through customer-centered content at scale.

Responsibilities

• Understand customer needs and empathy to inform content decisions
• Design and deliver simple, intuitive experiences for receiving money from around the world
• Apply design thinking to AI and automation to create genuine customer value
• Partner with engineering to build content systems, prompts, and QA standards
• Influence teams to prioritize customer-centered content quality across the squad
• Prioritize content needs and deliver high-impact projects across multiple teams
• Champion the Wise brand in implementation
• Collaborate with designers from other squads to ensure a seamless user experience
• Own design projects end-to-end
• Lead and model content design in customer-facing AI experiences
• Elevate product and content quality through defined standards

Key requirements

• Extensive experience as a Staff Content Designer shipping consumer products
• Strong understanding of AI and how to design underpinning systems
• Ability to navigate complexity and ambiguity
• Proven quality-driven delivery and mentorship of others
• Influential, autonomous collaborator with strong stakeholder relationships
• High empathy toward customers and colleagues

• empathy
• influence
• autonomy
• content design
• UX writing
• AI and automation in content

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