Senior Interaction Designer

Overview

In this Senior Interaction Designer role, you will shape accessible, user-centered digital services for Home Office customers. You’ll work with cross-functional teams to design intuitive flows and interface elements, and mentor the interaction design team. The role supports strategic initiatives, including CRM work with Microsoft Dynamics, and requires agile design practices. You will contribute to transforming government services to be simpler, faster, and easier to use, while advancing a strong UCD culture.

Pay / Benefits

• Civil Service Pension with employer contribution
• annual leave 25 days
• 8 public holidays plus 1 privilege day
• flexible working where possible
• minimum 60% in office for some roles
• non-contractual capability-based allowance

Responsibilities

• Identify and apply government-wide design standards across services
• Line manage, mentor and provide feedback to junior designers
• Advocate for users and translate needs into simple, accessible services
• Create prototypes and concepts to test ideas with users and iterate based on evidence
• Map user journeys and visualize design problems
• Collaborate in multidisciplinary teams, facilitate design processes, and communicate decisions to stakeholders

Key requirements

• Evidence-based design leadership for complex projects
• Mentoring junior staff in design methodologies
• Prototyping and concept creation, including interactive prototyping in code
• Ability to manage the interaction design process for complex projects
• Accessibility and inclusion practice for web services
• People management and leadership skills
• Strong communication, persuasion, and advocacy for UCD

• communication
• leadership
• advocacy for user-centered design
• Evidence-based design – Level 4
• Prototyping and concept creation – Level 4
• Interaction design – Level 4

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