Services Engagement Resource Planner

Overview

As a Services Engagement Resource Planner, you help ensure the right T&S resources and Services Partners are aligned to demand. You will work cross-functionally to support Sales and T&S, driving efficient resourcing and customer excellence. You’ll manage opportunities across stages, log projects, and verify the skills of available resources to meet customer expectations. This role sits in a collaborative, growth-focused team that values initiative and adaptability, with a clear impact on service delivery and business outcomes. You’ll be part of a culture that supports development, flexibility, and diverse perspectives to shape the engagement with customers.

Pay / Benefits

• Hybrid working: 2 days in office, 3 days remote
• Flexible hours
• Flexibility around school pick up/drop offs
• Autonomy and supportive team culture
• Commitment to diversity and inclusion
• Career development opportunities

Responsibilities

• Resource allocation into specific Tech Towers for internal T&S resources or Services Partners
• Inbox and opportunity management using ZenDesk
• Ownership of opportunities across resource alignment stages
• Aligning and logging projects on internal platforms to track opportunities
• Ensuring aligned resources have necessary skills to meet customer expectations
• Scope out and qualify opportunities with Sales and stakeholders
• Assist SE Engage Coordinators with resourcing multi-disciplinary opportunities

Key requirements

• Exceptional customer service
• Proactive team player with initiative
• Strong communication and stakeholder relationship-building
• Ability to manage multiple opportunities with high attention to detail
• Willingness to learn and adapt to change
• Highly organized with prioritization and time management in a fast-paced environment

• customer-focused
• proactive
• communication
• multitasking
• attention to detail
• ZenDesk

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