Company: Deloitte
Location: Glasgow
Job Description:
Overview
In this Senior Manager role, you lead ServiceNow-enabled transformations for financial services clients, guiding strategy to realisation and owning programme outcomes. You’ll partner with senior executives and cross-functional teams to drive automation, governance, and AI-enabled operations at scale. The position sits within Deloitte’s ServiceNow Financial Services practice, offering the chance to shape outcomes for major clients and contribute to a growing capability. You’ll work across the firm to share assets and advance practice development, with a strong emphasis on delivering measurable impact.
Pay / Benefits
- hybrid working policy
- flexible working arrangements
- wellbeing focus
- world-class development and learning opportunities
- career development
- opportunity to work with leading clients
Responsibilities
- Lead end-to-end delivery of complex ServiceNow transformation programmes
- Own scope, quality, timeline, budget, benefits and client satisfaction
- Establish governance, plans, resource forecasts, financial controls and reporting
- Manage risks, issues and dependencies to protect delivery outcomes
- Act as final reviewer for client deliverables ensuring high quality and risk awareness
- Advise senior stakeholders and drive decisions on priorities and trade-offs
- Shape and deliver ServiceNow-enabled transformation improving service experience, resilience, automation, governance and AI adoption
- Lead multidisciplinary, distributed teams ensuring delivery meets financial services control expectations
- Collaborate with Deloitte’s wider consulting, risk, AI and alliance teams to deliver integrated ServiceNow solutions
- Build trusted client relationships and identify follow-on opportunities
- Contribute to growth of the ServiceNow Financial Services practice through reusable assets and initiatives
Key requirements
- Proven leadership of large-scale ServiceNow transformations in complex enterprises
- Strong Financial Services knowledge including regulation, risk, controls and resilience
- Broad ServiceNow platform experience beyond traditional IT workflows (enterprise service management, automation, risk and resilience, AI-enabled operations)
- Understanding of how AI, automation and workflow platforms improve operations and experience in Financial Services
- Experience shaping, mobilising and governing multi-workstream programmes
- Ability to translate client priorities into ServiceNow roadmaps, business cases and delivery plans
- Inclusive leadership, coaching and ability to develop high-performing teams
- Consulting or professional services experience with focus on client value, quality, risk and integrity
- Ability to influence C-suite stakeholders and lead distributed, multi-supplier teams
- Strong commercial judgement, communication and problem-solving
- Experience with Agile delivery methods
- Desirable: ServiceNow, programme management or ITIL certification
- Desirable: experience delivering market propositions and bids in ServiceNow-enabled transformations
- Inclusive leadership and team-building
- Stakeholder influence at senior levels (C-suite)
- Strong communication and problem-solving
- ServiceNow
- enterprise service management
- workflow automation
…
Posted: October 1st, 2026