Customer Success Manager

Overview

As Customer Success Manager at DigitalGenius you drive post-sales engagement for UK and EU clients, shaping implementations and ensuring KPI achievement. You collaborate with cross-functional teams to deliver value, renewals, and client references while translating customer needs into scalable solutions. You stay ahead of industry trends to maintain our competitive edge. This role offers meaningful impact by scaling AI-enabled customer success across global brands.

Pay / Benefits

• Competitive Salary
• 25 days of annual leave
• Reset Week
• Freedom to experiment with your own ideas
• Environment to develop your skills without bureaucracy
• Monthly fitness stipend

Responsibilities

• Manage multiple post-sales projects across SMB, Mid-Market, and Enterprise segments
• Scope projects from customer requirements, implement solutions, and achieve KPIs
• Produce product performance reports and business-value analyses for your portfolio
• Develop implementation plans with clients and align timelines and milestones
• Coordinate with Solution Engineers to ensure timely delivery and continuous improvement
• Communicate project status and results to clients in a high-touch model
• Handle customer inquiries and escalations throughout the lifecycle
• Generate case studies, secure renewals, and grow the client portfolio

Key requirements

• 2+ years of SaaS client management experience
• Bachelor’s Degree (MBA or technical degree a plus)
• Strong technical literacy with CRM platforms and metrics interpretation
• Excellent presentation and relationship-building skills
• Ability to multitask, prioritise, and work autonomously
• Passion for helping people and scaling a startup

• problem-solving
• customer-centric mindset
• communication and presentation skills
• CRM proficiency
• metrics interpretation and reporting
• basic technical understanding (API/CRM)

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