Senior Site Services Manager

Overview

As Senior Site Services Manager you lead facilities and maintenance across the site to deliver a safe, efficient, and high-performing environment. You manage teams, budgets, contractors, and compliance while driving continuous improvement and operational excellence in collaboration with HR, Training, and support teams. You will optimise building systems and supplier relationships to ensure cost-effective, high-quality facilities operations. This role offers meaningful impact on safety, quality, and site performance within a dynamic setting.

Pay / Benefits

• 70% off HelloFresh or Green Chef boxes
• Company pension scheme
• Gym membership
• Bupa private medical insurance (including dental & family cover options)
• Mental health support and employee assistance programme
• Cycle to work scheme

Responsibilities

• Lead and develop the Facilities & Maintenance team to achieve outstanding performance
• Oversee day-to-day site facilities operations for safety and efficiency
• Coordinate maintenance teams and contractors, ensuring high standards and safety
• Serve as first point of contact for colleagues and collaborate with HR and Training
• Drive continuous improvement to boost performance, reliability, and efficiency
• Lead facilities procurement, including tenders and RFPs, for best value
• Implement and optimise central Building Management System (BMS) dashboards
• Manage facilities budgets to maximise value while sustaining service excellence
• Build and evaluate supplier contracts, negotiate terms for cost savings without compromising quality
• Identify and resolve operational issues and escalate when needed
• Ensure compliance with SOPs, work instructions, and company policies
• Champion Food Safety and Health & Safety with compliance to BRCGS and ISO standards
• Conduct audits, track corrective actions, and drive continuous compliance in safety and food safety standards
• Promote a strong safety culture by reporting incidents and encouraging concern reporting

Key requirements

• Proven experience in facilities and maintenance management with leadership of high-performing teams
• Strong knowledge of building systems, maintenance practices, and facilities operations
• Experience managing budgets, projects, and contractors to deliver safe, cost-effective solutions
• Solid understanding of health & safety legislation, compliance and operational standards
• Knowledge of SOPs and quality management standards
• Continuous improvement mindset with data-driven approach
• Ability to foster a culture of high performance, safety, compliance, and accountability
• Experience in fast-paced, dynamic environments with shifting priorities
• Proven coaching and development of colleagues
• Leadership experience in performance management and driving operational excellence
• Experience handling employee relations matters up to dismissal

• Leadership and coaching
• Cross-functional collaboration
• Problem-solving and decision-making
• Facilities management
• Building Management System (BMS)
• Budgeting and cost control

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