Program Manager, Professional Services

Overview

In this role you own Stripe’s Professional Services offering portfolio, spanning scope, pricing, and delivery methods. You collaborate across Sales, Delivery, Finance, and Product to ensure offerings are fit for purpose and continuously improved. You design governance, monitor performance, and drive data-driven refinements based on market needs and delivery results. You influence profitability and scalability of ProServ while supporting Stripe’s mission to grow the GDP of the internet. You will work with cross-functional teams to shape the service design and delivery at scale.

Responsibilities

• Own and govern the ProServ offering portfolio, including scope, hours, pricing, and resource plans
• Manage full offering lifecycle: design, build, launch, iterate, deprecate
• Keep portfolio current with new Stripe products
• Create and implement a governance framework for offerings
• Drive offering performance analytics and track KPIs (attach rate, scope deviation, burn rate, margin, customer satisfaction)
• Conduct performance reviews and present recommendations to ProServ leadership
• Analyze delivery burn data to identify over-/under-scoped offerings and propose refinements
• Lead structured retrospectives with Delivery Leads to capture insights
• Synthesize feedback from Delivery, Sales, and Finance into actionable offering design decisions

Key requirements

• 7+ years of Professional Services or consulting delivery experience
• Experience shaping or owning a service offering
• Commercial literacy
• Strong analytical skills
• Excellent written communication
• Product Management training or experience
• Ability to apply product thinking to service design

• strong communication
• analytical mindset
• cross-functional collaboration
• product management
• offering governance
• performance analytics

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