Managed Services – Business Lead Consultant

Overview

As a Managed Services Business Lead Consultant (BLC) you will be a trusted advisor within UK managed services, driving value through business process improvements and Microsoft-enabled transformations. You’ll work closely with Account Management and Customer Teams to identify optimization opportunities and build a continuous improvement backlog. You’ll lead solution design and delivery for Dynamics 365 F&O/AX and related services, shaping engagements that boost client operations. Join a collaborative, cross-functional team at a fast-growing Microsoft-focused partner.

Pay / Benefits

• HSO Academy training and certification
• professional growth opportunities
• wellbeing programs and mental health support
• Career development opportunities
• network of Mental Health First Aiders
• dynamic, collaborative workplace

Responsibilities

• Lead optimisation backlog: plan, create and deliver improvements
• Build and own roadmaps for continuous improvement and engagement
• Analyse business processes with clients to define scope and requirements
• Design and document business processes; create sustainable client solutions
• Act as managed service solution specialist and trusted advisor to customer teams
• Identify upsell/cross-sell opportunities based on maturity and needs
• Position additional services (enhanced support, monitoring, automation, advisory)
• Support value-led, proactive client conversations and drive quality service delivery
• Deliver and implement Dynamics 365 F&O and AX; lead streams to go-live and post-go-live support
• Lead solution playback sessions, perform fit-gap analyses, and report progress to stakeholders
• Ensure commercially viable, competitively priced proposals using pricing models
• Create scope documentation clearly outlining in/out of scope and governance for deals
• Collaborate with Industry Leads, Service Lines, and Global Managed Services teams
• Validate scope with technical SMEs; bridge between technical and commercial stakeholders
• Contribute to continuous improvement of Managed Services offerings and collateral
• Promote awareness of new services and gather customer needs for solution design
• Support contract changes including pricing amendments and governance
• Proactively identify new service offerings and develop viable solutions
• Ensure adherence to internal governance and quality systems

Key requirements

• Hands-on Dynamics 365 F&O implementation experience in a consulting role across multiple clients
• Experience with Dynamics 365 F&O / AX in consulting or end-user roles
• Adept at business requirements analysis
• Dynamic 365 F&O Certification in Finance, Manufacturing, or Distribution/Trade (or equivalent)
• Willingness to travel to client sites
• Pre-Sales, Solution Consulting, or Commercial experience within Managed Services
• Strong Microsoft-based solution background (Dynamics 365 and Azure)
• Credible with both technical and non-technical stakeholders
• Comfort discussing pricing, scope and value with customers
• Strong proposal writing, SOW, and service description skills
• Experienced presenter in customer-facing and internal settings
• Structured, analytical thinker with attention to detail
• Industry knowledge in Finance or Professional Services is a plus
• Project Management experience is desirable

• Excellent communication and customer interaction
• Ability to work under pressure and meet deadlines
• Self-motivated with a logical mindset
• Dynamics 365 F&O (AX) expertise
• Azure familiarity
• Business requirements analysis

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