URBN Asset Protection Advisor

Overview

As an Asset Protection Advisor for URBN Europe, you protect people, profit and assets by preventing theft, fraud and non-compliance. You will work in London-area stores, with shifts including evenings, weekends and nights to align with business risk. You help detect fraud, gather evidence, and ensure compliance with security and data protection rules. You will collaborate with store teams and law enforcement, drive process improvements, and support emergency responses and ongoing training. This role offers a meaningful chance to safeguard operations while supporting a positive customer experience.

Pay / Benefits

• Flexible start and finish times
• On-site gym and wellness room; 50% external gym membership discount
• Private Medical Insurance
• Employee Discount up to 40%
• Volunteer/fundraising day
• Cycle to work scheme

Responsibilities

• Deterrence and loss identification through excellent customer service
• Manage shoplifting incidents per policy and assist in fraud detection
• Gather evidence and produce incident reports, attend court if required
• Ensure compliance with physical security protocols (EAS, CCTV, intrusions) and data protection regulations
• Provide concise reports to stores and Brand Leader on loss patterns; recommend cost-effective improvements
• Support implementation of process changes and embed them; assist in emergency procedures
• Deliver Asset Protection training and inductions; track attendance and compliance
• Liaise with law enforcement and contractor guard services; share best practices across URBN Europe stores
• Participate in external Asset Protection education and awareness programs
• Troubleshoot and escalate security equipment faults; ensure proper operation of security systems

Key requirements

• Dedication to excellence in Asset Protection
• Self-motivated with good time management
• Understanding of asset protection in a retail context
• Ability to build relationships and influence colleagues
• Excellent communication and training skills
• Analytical and data-driven mindset
• Understanding of surveillance without impacting customer experience
• Knowledge of security procedures and data handling
• Ability to travel as required
• Ability to work independently

• Communication excellence
• Relationship building
• Influencing and training others
• Knowledge of EAS, CCTV and other physical security technologies
• Data protection and handling of sensitive information
• Incident reporting and evidence gathering

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