Product Manager

Overview

As Product Manager for GWI’s User Management, you own core systems for subscription and consumption, including billing, metering, user plans, feature access, analytics and messaging. You will shape how data flows between internal tools and Salesforce, enabling consistent data and pricing models. You’ll lead a squad to deliver on billing enhancements and data integration, working with Revenue Ops, Finance, BI, Client Success, and Engineering. This is your chance to impact how we price, package and sell in new ways while driving cross-functional collaboration in a fast-paced environment.

Responsibilities

• Connect internal user management tools with Salesforce and other systems to ensure consistent data mapping
• Oversee billing for consumption products, including metering, API usage, payment flows and user plans
• Manage customer feature flags, access, and permissions
• Own product analytics: event data, signup flow, usage data to inform business actions
• Build and prioritize the roadmap from client feedback, stakeholder input and usage analytics
• Scope work and own delivery of the squad (front-end, back-end, design)

Key requirements

• Shipped products at a B2B company
• Built complex roadmaps with cross-functional dependencies
• Made informed decisions quickly in incomplete situations
• Strong problem solving, negotiation and influence to align without formal authority
• Able to explain complex concepts to execs, engineers and customers
• Ask questions and extract knowledge to inform engineering and design solutions
• Prefers progress over perfection and takes initiative

• strong problem solving
• negotiation and influencing
• clear communication across diverse audiences
• Salesforce integration
• Billing and metering systems
• API usage and data flow

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