Operations Support Co-ordinator

Overview

In this role you will support the day-to-day operation of the practice, helping to maintain smooth workflows between clinical and administrative teams. You will assist with appointment planning, contractual activities and governance-aligned processes. You will respond to patient feedback and identify opportunities to improve efficiency and service delivery, contributing to a busy primary care environment. This is a chance to develop operations skills within a collaborative, patient-focused practice and make a tangible impact on patient experience.

Responsibilities

• Support day-to-day operation and ensure smooth workflow across clinical and administrative teams
• Coordinate contractual activities and requirements
• Assist with appointment system planning in collaboration with management
• Collaborate with teams to improve processes and frontline support
• Address patient feedback and identify improvement opportunities
• Contribute to projects aimed at efficiency, patient experience and service delivery
• Work with Practice Governance Lead to ensure governance-aligned operational processes
• Provide general operational support to the management team

Key requirements

• Strong organisational skills and ability to manage a varied workload
• Excellent communication and interpersonal skills
• Ability to work collaboratively as part of a wider team
• Good IT skills, including Microsoft Office applications
• Willingness to learn and develop within a busy primary care environment
• Ability to work independently and use initiative

• Organisational skills
• Communication skills
• Team collaboration
• Microsoft Office
• EMIS or other clinical systems
• Knowledge of NHS contractual requirements

…