Staff Data Engineer – GTM

Overview

In this role you build the data foundation that powers GTM decisions at Intercom, focusing on account identity, hierarchy, and enrichment. You work cross-functionally with Sales, Marketing, and Ops to deliver scalable data pipelines and trusted insights that drive revenue. You will integrate LLM-powered enrichment and modern data tooling to enable accurate account/contact targeting and territory planning. The role offers impact by shaping how the company grows through data-driven decisions and reliable data assets.

Pay / Benefits

• Competitive salary and equity
• Lunch and snacks, kitchen perks
• Flexible paid time off
• Pension scheme with match
• Health and dental insurance for you and dependents
• Cycle-to-Work scheme with bike storage

Responsibilities

• Own account identity and entity-resolution pipelines (deduping, domain matching, confidence scoring) at scale
• Model and maintain the account hierarchy linking subsidiaries to parent companies
• Build account sourcing pipelines turning market definitions into CRM-ready lists
• Develop contact sourcing and enrichment pipelines with privacy and consent in mind
• Implement LLM-powered enrichment using web search and crawling across providers
• Ensure data usability via dbt models in Snowflake orchestrated by Airflow and syncing to GTM tools (Salesforce, Marketo, Clay)
• Maintain data quality and trust with tests, alerts, and reconciliations
• Collaborate with Sales, Marketing, and Ops to align data foundations with business needs

Key requirements

• Experience with the modern data stack (dbt, Snowflake, Airflow)
• Production experience with LLMs (prompt design, tool calling, web search)
• Entity resolution or deduplication experience with precision/recall trade-offs
• SaaS API integration experience, especially Salesforce
• Strong communication skills to explain complex concepts to cross-functional stakeholders
• Growth mindset and rapid learning in a fast-changing tooling space

• commercial mindset
• cross-functional collaboration
• effective communication
• dbt
• Snowflake
• Airflow

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