Growth Account Manager

Overview

In this role you will nurture and grow strategic client relationships within Papaya’s global payroll platform. You will work with cross-functional teams to drive revenue, manage partnerships, and contribute to proposals and RFPs. You will leverage AI tools to sharpen account planning and communications, while ensuring high service levels and accountable outcomes. This position sits at the intersection of sales, customer success, and product, offering impact across global accounts and ongoing transformation.

Responsibilities

• Build and maintain strong client relationships, manage partnerships, and coordinate with internal teams to resolve escalations and meet SLAs.
• Drive revenue growth through upsell and cross-sell opportunities and support the implementation of new solutions.
• Deliver exceptional service, address client needs, resolve issues, and conduct regular business reviews to understand priorities and goals.
• Support RFPs/RFIs by contributing to proposals and participating in customer presentations with the Sales team.
• Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and address challenges proactively.
• Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency.
• Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on feedback and outcomes.

Key requirements

• Bachelor’s degree in Business, Marketing, or a related field
• 2+ years of experience in Account Management
• Excellent interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Knowledge of Payroll, HRIS, or Fintech industries
• Proficiency with CRM software, project management tools, and AI-powered productivity solutions
• Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency
• Client-focused with a passion for outstanding service
• Strong organizational and time management skills
• Collaborative team player adaptable to a fast-paced environment

• excellent interpersonal communication
• client-focused
• strong collaboration
• CRM software
• project management tools
• AI-powered productivity solutions

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