Service Centre Medical Device Manager

Overview

In this role you lead the Medical Devices Service Centre to deliver exceptional service, quality, and compliance within a regulated environment. You will manage up to 30 staff, drive financial and operational performance, and partner with cross-functional teams to achieve customer-centric outcomes. You will champion Lean Six Sigma and continuous improvement to boost productivity and service levels while ensuring ISO and EHS standards are met. This position offers the chance to shape service delivery at scale and contribute to Abbott’s mission in medical devices.

Pay / Benefits

• Training and career development
• Financial security
• Health care and well-being programs

Responsibilities

• Lead and develop a team to foster accountability, engagement, and continuous improvement
• Direct daily Service Centre operations to meet service, quality, compliance, and financial goals
• Develop and execute operational, financial, and strategic plans aligned with business objectives
• Collaborate with Commercial, Quality, Regulatory, Supply Chain, and Engineering teams to drive service excellence
• Drive Lean Six Sigma and CI initiatives to improve productivity, quality, and efficiency
• Own Service Centre performance metrics and reporting
• Lead cross-functional investigations, determine root causes, communicate findings, and implement corrective actions
• Ensure compliance with QMS, regulatory, and EHS standards (ISO 13485, ISO 14001, ISO 45001)
• Manage departmental budgets, resource planning, recruitment, and development activities

Key requirements

• Bachelor’s degree in Engineering, Science, or related technical discipline
• Proven leadership in a regulated manufacturing, medical device, service, or technical environment
• Strong understanding of quality systems, regulatory compliance, and operational excellence
• Successful track record with Lean, Six Sigma, or other CI programs delivering measurable results
• Strong analytical, problem-solving, and decision-making abilities
• Excellent communication and stakeholder management skills with influence across levels
• Experience managing operational budgets, metrics, and resource planning

• leadership
• communication
• stakeholder management
• Lean Six Sigma
• quality systems and regulatory compliance
• operational excellence

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