Relationship Manager

Overview

As Relationship Manager at Fiserv, you drive value for strategic clients in a fast-moving payments environment. You will build trusted partnerships, align solutions with client goals, and support sustained growth and satisfaction. You’ll lead executive engagements, identify commercial opportunities, and help clients maximize product value. This role sits at the intersection of finance, technology, and client success, enabling you to influence outcomes on a global scale. You’ll work with cross-functional teams to move commerce and financial services forward.

Pay / Benefits

• remote work (location: UK)
• Unlimited Recharge & Refuel for eligible associates
• Employee Stock Purchase Plan
• Living Proof rewards program
• medical, dental, life and other insurance options
• training, development, and internal mobility opportunities

Responsibilities

• Strengthen relationships with key stakeholders including senior executives to foster long-term growth
• Lead regular client meetings, reviews, and engagements to understand priorities and deliver value
• Identify commercial opportunities via solution selling, product adoption and portfolio expansion
• Analyze portfolio performance to detect trends, manage risk, and drive actions to improve outcomes
• Resolve service concerns and coordinate internal support to prevent broader risks
• Collaborate with Pricing, Risk, Credit, AML, Operations and Sales to deliver strong outcomes
• Support onboarding and ongoing relationship management for new corporate clients
• Maintain accurate account plans, activity updates and client insights for portfolio management

Key requirements

• Experience managing client relationships in card payments, merchant acquiring or financial services
• Knowledge of interchange, scheme fees, merchant pricing and payment economics
• Understanding of chargebacks, disputes and card scheme processes
• Ability to manage a portfolio independently, prioritise effectively and make sound commercial decisions
• Strong communication, stakeholder management and problem-solving skills with influence over senior decision-makers

• strong communication
• stakeholder management
• problem-solving
• payment gateways
• ecommerce solutions
• technical integrations

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