Head of IT Service Improvement

Overview

In this role you will lead a portfolio of IT service improvement initiatives during a major technology transformation. You’ll partner with senior stakeholders to deliver lasting improvements in service maturity, resilience, and governance. You will shape operating models and modernisation programmes while ensuring embedded value across the organisation. This is a hands-on leadership role with a focus on delivering measurable outcomes and driving cross-functional collaboration in a transformative environment.

Pay / Benefits

• Generous non-contributory pension
• Excellent annual leave
• Hybrid working
• 2-year fixed term contract

Responsibilities

• Lead a portfolio of strategic IT service improvement initiatives
• Drive ITIL 4 and IT Service Management improvements
• Enhance Cyber Security posture
• Improve IT Disaster Recovery and Operational Resilience
• Rationalise suppliers and transition MSPs
• Strengthen service governance and continual improvement
• Develop Target Operating Model
• Modernise infrastructure and technology
• Collaborate with senior stakeholders to deliver complex change programmes
• Embed improvements to deliver lasting value

Key requirements

• Experience delivering large-scale IT service improvement and transformation
• Proficiency in IT Service Management (ITIL)
• Infrastructure transformation experience
• Cyber Security knowledge
• Disaster Recovery capabilities
• Supplier and vendor management
• Experience with IT operating model or service improvement initiatives
• Executive stakeholder management
• Delivery in complex or regulated environments

• Stakeholder management
• Influencing senior stakeholders
• Constructive challenging
• ITIL 4
• IT Service Management
• Infrastructure transformation

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