Digital Delivery Director

Overview

As Digital Delivery Director, you own delivery excellence for a portfolio of large, long-term programmes across global teams. You act as the primary delivery contact for clients, guiding multi-disciplinary teams and ensuring on-time, on-scope, on-budget outcomes from Build through Run. You manage governance, reporting, and stakeholder communication at senior levels, across time zones, while shaping the strategic direction of projects. This is a high-impact, cross-functional leadership role at a leading sports media technology company.

Responsibilities

• Programme-manage large and strategically important initiatives across the Digital Pillar
• Ensure delivery excellence across all accounts in your portfolio with adherence to SLAs
• Own budget, GM, and resource planning to keep delivery on time and within scope
• Structure projects to respond to changing demands and manage ambiguity
• Sign off on team plans and realistic delivery schedules
• Maintain Build review cadence and visibility on capacity and prioritisation
• Provide governance and ensure clear communication across product, delivery, and engineering teams
• Maintain stakeholder engagement with senior leaders and account management
• Escalate and manage major delivery risks and incidents with proactive involvement
• Lead, coach, and mentor a global, multi-disciplinary team
• Develop programme management discipline through training, workshops, and conferences
• Drive client relationships and account growth in collaboration with Commercial teams
• Support hand-over from Build to Run and B2B Support & LiveOps
• Sign off on Build phase closure and retrospective to inform future bids
• Ensure alignment of project goals with company strategy

Key requirements

• 5+ years in Project/Programme Management in fast-paced tech environments
• Agile experience
• Excellent management and coaching skills
• Strong senior stakeholder management including Account Management/Sales
• Excellent English communication at all levels
• Track record of delivering in large, complex organisations with ambiguous contexts
• Understanding of technology, process, risk, and controls including GM awareness
• Experience in international organisations with multi-country remote teams
• Experience managing capacity, resourcing, and prioritisation across multiple projects
• Experience with incident management and client-facing escalations
• Ability to influence and motivate cross-functional teams without formal authority
• Comfort with balancing multiple concurrent projects in scaled Agile, international settings
• Willingness to travel regularly

• leadership and coaching
• clear communication
• stakeholder management
• Agile
• risk and issue management
• capacity planning and resource management

…