VodafoneThree – Account Manager, Multinational Customer Desk Sales

Overview

In this role you will manage and grow a portfolio of large multinational B2B customers from a desk-based setting. You will own relationships, understand client priorities, and identify opportunities to retain and expand revenue. You will collaborate with Global Account Managers and internal teams to tailor solutions and coordinate delivery. You will drive new business alongside account management, maintaining a healthy sales pipeline and achieving revenue targets. This position sits within VodafoneThree’s Business UK, contributing to expanding connectivity and supporting digital inclusion.

Pay / Benefits

• great pay
• bonuses
• up to 28 days off plus bank holidays
• paid charity work
• pension plan
• learning tools and development opportunities

Responsibilities

• Manage and develop a portfolio of large multinational B2B customers and act as a key point of contact
• Understand customer strategies, priorities and challenges to identify revenue retention and growth opportunities
• Develop relationships across customer teams and buyers to broaden contacts within accounts
• Identify cross-sell, upsell and new business opportunities within VodafoneThree products and services
• Own account and sales plans from identification to proposal, negotiation and close
• Lead regular customer reviews to reinforce relationships and capture changing requirements
• Collaborate with Global Account Managers and internal teams to deliver solutions meeting customer needs
• Maintain an effective sales pipeline and meet revenue and sales targets

Key requirements

• Experience in B2B account management or sales, ideally in telecoms, technology or a similar B2B environment
• Proven ability to manage and grow existing customer accounts and develop new opportunities
• Strong relationship-building and stakeholder engagement skills across levels and functions
• Understanding of customer needs with ability to recommend relevant products and solutions
• Commercially focused with experience managing a sales pipeline and achieving targets
• Highly organized with ability to manage multiple accounts and opportunities

• relationship-building
• communication
• negotiation
• B2B account management or sales in telecoms/technology
• sales pipeline management
• cross-sell and upsell identification

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