Senior Engineering Manager

Overview

As Senior Engineering Manager for the Disputes team, you will lead a mixed backend (.NET), frontend, and ML-focused group to scale dispute management for merchants. You’ll drive predictable delivery, reliability, and cost efficiency while shaping architecture and governance across systems that interact with card schemes and regulators. You’ll partner with Product and Operations to deliver merchant-focused solutions in a highly regulated environment. This is a high-impact role at scale, contributing to safer, faster dispute outcomes and revenue protection.

Responsibilities

• Lead a cross-discipline team centered on a .NET backend with frontend and ML components to define architecture and end-user systems
• Ensure predictable, high-velocity delivery with healthy engineering practices from idea to production
• Automate monitoring and alerting to improve operational efficiency and meet SLAs/SLOs
• Track and improve delivery and operational metrics (cycle time, deployment frequency, change failure rate, incident response)
• Manage engineers across seniority levels, foster inclusion, and mentor career and interpersonal growth
• Oversee quarterly roadmap execution and navigate dependencies and cross-functional hurdles
• Collaborate with Engineering, Product, and Operations to deliver merchant and internal dispute use cases
• Build relationships with engineers, managers, and leads across teams
• Ensure compliance with control frameworks in a regulated financial space
• Oversee responsible ML/AI use in dispute decisioning, building infrastructure and governance for safe production deployment
• Operate with resilience, maintaining performance during change and ambiguity
• Balance technical feasibility and architectural health with Product Management
• Lead the team to sustain high performance and continuous improvement

Key requirements

• Resilient leader with a track record of sustaining high-performing teams across change
• Proven ability to drive predictable delivery and improve throughput and reliability
• Experience building and growing engineering teams in enterprise and scale-up settings within regulated environments
• Strong back-end expertise in .NET/C#, with credibility across front-end and ML projects
• Ability to partner with Product Management on feasibility, capacity, and feature-vs-architecture trade-offs
• Excellent time management and proactive problem-solving skills

• resilience under pressure
• data-driven decision making
• cross-functional collaboration
• .NET / C# backend development
• REST APIs and microservice architectures
• event-driven architectures

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