Team Leader Housing

Overview

As Team Leader Housing you will guide frontline homelessness services under Part 7 of the Housing Act 1996, ensuring person-centred, trauma-informed support. You will lead a team to deliver assessments, prevention and relief work, and complex statutory decisions, balancing service quality with governance and staff wellbeing. The role sits within a dynamic Housing Services Team, contributing to a compassionate local authority agenda. This is a pivotal, leadership-driven position in a fast-paced environment dedicated to outcomes for people experiencing homelessness. The opportunity offers growth, supportive supervision, and a chance to shape local housing solutions at Gloucester.

Pay / Benefits

• Generous annual leave
• LGPS & life cover
• Training and career development
• Employee Assistance Programme (EAP) and Occupational Health
• Flexible and agile working
• Cycle to Work scheme

Responsibilities

• Lead frontline delivery of statutory homelessness services under Part 7 of the Housing Act 1996
• Oversee homelessness assessments, prevention and relief work, and complex statutory decision making
• Provide confident leadership, governance oversight, and focus on staff wellbeing
• Coach and support team members to build confidence, resilience, and skill
• Manage high-risk casework with calm decisiveness and clear communication

Key requirements

• Experienced housing professional with strong knowledge of homelessness legislation
• Proven experience managing staff in a frontline statutory service
• Ability to lead, inspire, coach, and develop team members
• Capability to handle complex, high-risk casework and performance issues
• Excellent communication, judgement, and organisational skills

• empathy
• clear communication
• leadership
• knowledge of Part 7 of the Housing Act 1996
• statutory homelessness processes
• homelessness assessments and prevention/relief work

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